Our Services

What ResNet technicians can do for you:

Install

  • Microsoft Security Essentials
  • Sophos Anti-Virus
  • Anti-Spyware Software

Connect

  • Your personal computer to the Georgia Southern campus network and the Internet
  • Your mobile devices to the Internet
  • Your streaming devices to the Internet
  • Your game console to the Internet

Assist

  • Clean your computer of viruses, spyware, and illegal downloads
  • Troubleshoot network connectivity issues with your computer
  • Troubleshoot network connectivity issues with your mobile devices
  • Troubleshoot network connectivity issues with your streaming devices
  • Troubleshoot network connectivity issues with your game consoles
  • Troubleshoot your GSTV connection

We are not permitted to:
  • Unpack and assemble your computer
  • Work on your computer hardware or install network adapters
  • Install any personal software on your computer (Microsoft Office, photo editing software, games, etc)
  • Provide software support for any programs on your computer other than the Security Updates, the Sophos Anti-virus software, and the Microsoft Security Essentials Anti-virus software
  • Provide instruction on how to use your computer and software other than the Security Updates, the Sophos Anti-virus software, and the Microsoft Security Essentials Anti-virus software
  • Troubleshoot problems with your operating system or reinstall it
  • Troubleshoot your personal printers or device drivers

Georgia Southern TV

Georgia Southern University is the service provider for cable TV in the residence halls. Be sure to access your TV’s setup features and scan for channels the first time you connect. If you are having trouble connecting, please give ResNet a call at (912) 478-7971 or submit a trouble ticket.